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Last update: March 21, 2018 at 4:18 pm

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Severn Trent asks customers to save water following recent thaw causing issues in its region

Updated Monday 5 March 2018 at 15:30

Message from Severn Trent, our network is under huge pressure due to massive increase of burst pipes following the thaw, we’re now asking our customers to help relieve this by using less water, so we can make sure that everybody has water.

We know it’s not ideal, but we’re asking if people can think about their water usage by using less, to help get the network back to normal and water back through the taps for everybody.

This is a short-term issue caused by the thaw. We just need your help for the moment to help us get things back to normal for everybody.

Our teams will still be out fixing as many leaks as possible and working round the clock. Following the rapid thaw that has seen our teams called out to an unprecedented number of burst pipes. To put that into perspective, we’ve had an increase in burst pipe alarms of nearly 4000%.

When water freezes within a pipe it expands, putting more pressure on it and causing it to split or the joints to pull apart. When the temperature starts to increase again, the water will start to leak out.

This has put pressure on our network and has meant that small pockets of our network experienced low pressure or periodic interruptions to supply during Sunday evening. Since then our teams have been working tirelessly throughout the night to fix many of the bursts, and as a result we have managed to restore supplies to everyone who was impacted.

However, overnight there have been a further series of bursts and as we entered peak demand this morning, some of our customers have experienced poor pressure or intermittent supplies in pockets again as we carry out repairs to these pipes. We have teams that continue to work really hard to deal with these and can reassure customers that we’re doing
everything we can to restore supplies as soon as possible.

We would like to offer a huge apology to these customers for any disruption to their day, we know just how hard it is to be without water and we hugely appreciate everyone’s patience, as our teams work around the clock to fix the bursts and reduce any impact to our customers.

Customers can get all the latest updates via our website and Twitter @stwater



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