Working together for a resilient Birmingham.

Utilities and vulnerable people in an emergency

If you have special needs your utility companies have an obligation to make arrangements to support you.

Helping you in an emergency

Helping you in an emergency

Your water, power and communication providers are required to keep a register of priority service customers who are of pensionable age (not that this should automatically make you more vulnerable!), disabled or chronically sick. These registers are used to identify those who may benefit from schemes such as:

Except for some specific medical circumstances, these registers are voluntary and elective so it is up to you to make your providers aware of any individual circumstances that you feel may be important.

For more information, look on the website of the particular company, or find their customer services number from the phone book, directory enquiries or your last bill. You will have to contact each company individually.

Comment on this Article